Resource Guide for Families of those Injured in New York Prisons

If your loved one has been injured while incarcerated in a New York jail or prison, you may feel confused, frightened, and unsure where to turn. Communication from correctional facilities is often limited, and medical information is not always shared with families right away.

This guide was prepared to provide clear, practical information about how medical care operates inside New York facilities, what typically happens after a serious injury, and what steps inmates and their families can take in response. It reflects the experience of attorneys at Stephen Bilkis & Associates in reviewing injury cases involving inmates and is intended as an informational resource. Inmates retain legal rights, including the right to reasonable safety and adequate medical care.

Understanding the Type of Facility

The procedures that apply after an inmate suffers an injury depend largely on the type of facility where the incident occurred. Medical services, grievance systems, oversight agencies, and legal deadlines can differ between local, state, and federal facilities. Identifying the correct facility type is an important first step in understanding where to direct complaints, records requests, and other inquiries.

• County Jails. County jails house individuals awaiting trial or serving shorter sentences. In New York City, facilities are operated by the NYC Department of Correction. Outside NYC, county sheriffs typically operate local jails. Examples of county jails in New York City include Rikers Island, Manhattan Detention Complex (often referred to as “The Tombs”), and Brooklyn Detention Complex. Examples of jails outside of New York City include Nassau County Correctional Center, Suffolk County Correctional Facility (Riverhead and Yaphank), Westchester County Jail, and Erie County Holding Center.

Medical services in county jails may be provided by contracted healthcare companies. Complaints are typically directed to the county, the local sheriff’s office, or the NYC Department of Correction, depending on the facility.

• New York State Prisons. State prisons are operated by the New York State Department of Corrections and Community Supervision (DOCCS). These facilities house individuals serving longer sentences after conviction. Examples include: Sing Sing Correctional Facility (Ossining), Attica Correctional Facility, Bedford Hills Correctional Facility, and Clinton Correctional Facility.

DOCCS operates its own internal grievance system and Office of Special Investigations. Oversight may also involve the New York State Commission of Correction and the Office of the Inspector General.

• Federal Prisons. Federal facilities are operated by the Federal Bureau of Prisons. These follow federal grievance and oversight procedures. Example of federal prisons in New York include the Metropolitan Detention Center (MDC Brooklyn) and Federal Correctional Institution (FCI Otisville).

Knowing which agency operates the facility is important because grievance procedures, oversight bodies, and records requests differ between local, state, and federal systems. In most cases, if a family is notified of an injury, they already know where their loved one is being housed at that time because the notification typically comes from the facility, a hospital, a defense attorney, or another official source. However, inmates are sometimes transferred for medical treatment, security concerns, classification changes, or administrative reasons. Because transfers can occur quickly and without advance notice, families should confirm the person’s current location before directing complaints or requesting records. Verifying the facility ensures that inquiries are sent to the correct agency.

How Medical Care Works in New York Jails and Prisons

Medical care inside correctional facilities operates differently from care in the community. Each facility has internal procedures for requesting treatment, responding to emergencies, and transferring individuals to outside hospitals. Families are often unfamiliar with these systems, which can make delays or limited communication especially frustrating. Understanding how medical services are structured can help families know what is typical and what may require further inquiry.

On-Site Medical Units and Infirmaries. Most correctional facilities in New York have an on-site medical unit or infirmary. These units are generally staffed by registered nurses and may also include physicians, nurse practitioners, physician assistants, and mental health professionals. In some county facilities, medical services are provided through private healthcare contractors. In state facilities, medical services are overseen by the Department of Corrections and Community Supervision, often in coordination with state health authorities.

Infirmaries are typically used for:

• Treatment of minor injuries such as cuts, sprains, or bruises
• Management of chronic medical conditions such as diabetes or asthma
• Distribution and monitoring of prescribed medications
• Initial evaluation of new medical complaints
• Observation and stabilization during short-term medical events

For non-emergency medical concerns, inmates usually must submit a written “sick call” request. These requests are reviewed by medical staff and appointments are scheduled based on urgency and availability. Response times can vary depending on staffing levels and facility procedures.

In emergency situations, correction officers are expected to contact medical staff immediately. Emergency responses may occur directly in housing units, in medical units, or through transport to a higher level of care if needed.

Families are not typically notified of routine infirmary visits or standard medical appointments. Communication about medical treatment generally occurs only if the inmatechooses to share that information.

Emergency Response and Hospital Transfers. When an injury or medical condition exceeds the facility’s capacity to treat safely on site, the individual may be transported to an outside hospital. The decision to transfer is usually made by medical staff based on the severity of symptoms or the need for diagnostic testing, surgery, or specialized care.

Hospital transfers commonly occur in cases involving:

• Head trauma or loss of consciousness
• Suspected fractures
• Internal bleeding or severe abdominal pain
• Serious infections
• Cardiac symptoms such as chest pain
• Complications from chronic medical conditions
• Psychiatric crises or suicide attempts
• Injuries resulting from assaults or use of force

Transportation to outside hospitals is conducted under security supervision. The inmate is typically escorted by correction officers and may be restrained during transport and while receiving treatment, depending on classification and security policies.

The hospital that the inmate may be transferred to depends on the location of the correctional facility, the severity of the injury, and the level of care required. Inmates housed in New York City correctional facilities, including Rikers Island and Manhattan facilities, are often transported to NYC Health + Hospitals/Bellevue, formerly known as Bellevue Hospital Center. Bellevue is a major public hospital and trauma center that frequently treats individuals in custody. Other transfers may be made to nearby public or private hospitals based on proximity, specialty services, and security considerations.

Hospital stays may be brief or extended, depending on the condition. After treatment, the person is usually returned to the correctional facility unless ongoing hospitalization is medically required.

Communication and Medical Privacy. Families often experience difficulty obtaining information when a loved one is hospitalized. Hospitals and correctional facilities are bound by federal and state privacy laws, including HIPAA. Medical providers generally cannot release detailed information to family members unless the patient has signed an authorization form permitting disclosure.

If a hospital declines to share information, this is typically due to privacy requirements rather than an indication of wrongdoing. Families may ask whether the inmatecan complete a medical authorization form to permit limited updates.

In serious situations, facilities may notify next of kin directly. However, the level of detail provided can vary.

Follow-Up Care After Hospitalization. After returning from an outside hospital, follow-up care is usually coordinated through the facility’s medical unit. This may include wound care, medication management, physical restrictions, or specialist referrals. If follow-up appointments are required outside the facility, additional transports may be scheduled.

If your loved one reports worsening symptoms, untreated pain, or missed follow-up care after hospitalization, it may be appropriate to document those concerns and inquire further.

What Happens After a Serious Injury

After a serious injury occurs inside a correctional facility, formal documentation and review procedures are typically initiated. The type of reports generated and the offices involved depend on whether the facility is operated by a city, the State of New York, or the federal government. These reports are important because they create the official record of what happened, who was involved, and what medical care was provided. Families are not automatically provided copies of these documents, but understanding what exists can help guide follow-up inquiries.

Incident Documentation and Reporting. In New York City correctional facilities, including those on Rikers Island, staff are required to prepare an Unusual Incident Report (UIR) when serious injuries occur. If force was used, a Use of Force Report must also be completed in accordance with NYC Department of Correction policy. These reports are submitted through the facility chain of command and reviewed by supervisory staff, including the Tour Commander and facility Deputy Warden. Serious incidents may also be referred to the DOC Investigation Division.

In New York State prisons operated by the DOCCS, staff prepare a Misbehavior Report if disciplinary issues are involved, and a separate unusual incident report is prepared under DOCCS Directive 4004 (Unusual Incident Report Manual). If force is used, a Use of Force Report is required under DOCCS Directive 4944. These reports are reviewed by facility supervisors and may be forwarded to the DOCCS Office of Special Investigations.

In federal facilities operated by the Federal Bureau of Prisons, staff prepare an Incident Report (BP-583) when an inmate is involved in an event that may violate institutional rules or involve injury. Use of force incidents are documented pursuant to BOP Program Statement 5566.06. These reports are reviewed by the institution’s Special Investigative Services (SIS) department.

Medical Documentation. Medical staff create separate medical records documenting:

• Initial injury assessment
• Vital signs and examination findings
• Diagnostic testing
• Treatment provided
• Hospital transfers
• Follow-up care instructions

In NYC facilities, medical documentation is maintained by NYC Health + Hospitals Correctional Health Services. In DOCCS facilities, medical records are maintained within the facility health services unit. In federal facilities, medical documentation is maintained within the BOP Health Services Department.

Note that medical documentation is not automatically shared with family members unless the inmate has signed a HIPAA authorization form.

Internal Review and Investigation. Serious injuries may trigger additional review. Depending on the circumstances, this may include:

• Referral to the facility’s Investigation Division
• Review by the Office of Special Investigations (state facilities)
• Referral to the NYC Department of Investigation (for NYC facilities)
• Review by Special Investigative Services (federal facilities)
• Preservation of surveillance footage

If the injury involves possible criminal conduct, local prosecutors or federal authorities may be notified.

Transfers Following Injury. After a serious injury, the inmatemay be transferred to another housing unit, a medical observation unit, a different correctional facility, or an outside hospital. Transfers may occur for medical reasons, safety concerns, separation from other inmates, or administrative classification changes.

Transfers can interrupt communication with family members. If contact stops unexpectedly, families may contact the facility’s Inmate Records Office, the Inmate Information Line, or the central office of the applicable department of corrections to confirm the person’s current location.

Understanding that these reports and procedures exist can help families ask informed questions about what documentation was created and which office is responsible for reviewing the incident.

Warning Signs of Serious Medical Neglect

Not every delay in medical treatment inside a correctional facility amounts to misconduct, and some delays may result from staffing limitations, security procedures, or scheduling constraints. However, there are patterns that may suggest more serious concerns about the adequacy of care being provided. Families should pay attention to repeated complaints that go unaddressed, sudden worsening of symptoms, or obvious injuries that are not evaluated in a timely manner. When an inmate consistently reports that requests for help are ignored, it may indicate a failure to provide necessary medical attention.

Potential warning signs include:

• Repeated written or verbal requests for medical care that receive no response
• Obvious injuries, such as visible swelling or suspected fractures, that are not examined
• Worsening symptoms over time without follow-up evaluation
• Untreated infections, including fever, drainage, or spreading redness
• Head injury followed by confusion, dizziness, vomiting, or severe headache
• Suicide threats, self-harm statements, or mental health crises not promptly addressed
• Severe or persistent pain dismissed without physical examination

If your loved one describes ongoing untreated symptoms, it is important to document dates, details, and the names of any staff mentioned. Written documentation can help establish patterns over time and may be important if further action becomes necessary.

Filing Complaints Within the Facility

Before filing a lawsuit in court, correctional systems require that their internal grievance procedures be completed. This requirement comes from federal law and applies in city, state, and federal facilities. Courts will often dismiss a case if the administrative process was not fully completed within the required time limits. Because these deadlines are strict and vary by system, it is important to understand how the grievance process works at the specific facility involved..

Who Must Initiate the Grievance. Why family members may want to intervene on behalf of an injured inmate, in nearly all correctional systems, the inmate must personally file the grievance using the facility’s designated form or procedure. Family members generally cannot file a formal grievance on the inmate’s behalf. However, families can:

• Encourage the inmate to submit a grievance immediately
• Provide written documentation that the inmate may reference
• Contact facility administrators or oversight bodies separately to report concerns

If the inmate is medically incapacitated, there may be limited exceptions, but these are handled on a case-by-case basis.

New York City Correctional Facilities. In facilities operated by the New York City Department of Correction, grievances are typically filed through the Inmate Grievance and Request Program (IGRP). The inmate must submit a grievance form to the Inmate Grievance Resolution Committee (IGRC) at the facility. If denied, the grievance may be appealed to the facility Warden and then to the Central Office Review Committee.

The formal grievance must be initiated and pursued by the inmate. Complaints made by family members do not substitute for the IGRP process and do not satisfy exhaustion requirements under federal law.

Family members who have urgent concerns may contact the facility Warden’s Office, the NYC Department of Correction Office of Constituent and Grievance Services, or the NYC Board of Correction, which oversees jail conditions. These contacts may prompt administrative review or a welfare check, but they do not replace the inmate’s obligation to file and complete the IGRP process. New York City’s 311 system can also route complaints to the appropriate department, though this likewise does not substitute for the formal grievance procedure.

New York State DOCCS Facilities. In state prisons operated by the New York State Department of Corrections and Community Supervision (DOCCS), grievances are filed through the Inmate Grievance Program (IGP). The inmate must submit a written grievance to the facility’s Inmate Grievance Resolution Committee (IGRC) within the required timeframe, generally within 21 days of the incident. If the grievance is denied, the individual may appeal first to the Facility Superintendent and then to the Central Office Review Committee (CORC). All levels of review must be completed to satisfy the administrative exhaustion requirement.

The grievance must be initiated and pursued by the inmate. Communications from family members do not replace the IGP process and do not satisfy exhaustion requirements under federal law.

Family members who have urgent concerns may contact the Facility Superintendent’s Office, the DOCCS Office of Special Investigations, or the DOCCS Office of Constituent Services. These offices may review concerns or facilitate communication, but such contacts do not substitute for the inmate’s obligation to file and complete the IGP process. DOCCS also maintains a central information line for general inquiries about housing location and facility procedures.

Federal Bureau of Prisons Facilities. In federal facilities, grievances are filed through the Administrative Remedy Program. The inmate must first attempt informal resolution using a BP-8 form. If unresolved, the inmate files a formal grievance using a BP-9 form with the Warden. Appeals are then submitted using:

• BP-10 (Regional Director appeal)
• BP-11 (Central Office appeal)

Family members cannot initiate or complete the federal Administrative Remedy Program on behalf of the inmate. The inmate must personally submit the required grievance forms at each level of review in order to preserve legal rights. However, if family members contact the institution, the Warden’s Office, the Federal Bureau of Prisons, or the U.S. Department of Justice Office of the Inspector General, the result is typically an administrative review or referral rather than a formal grievance decision. Such contact may prompt a welfare check, internal inquiry, or documentation of the complaint, but it does not satisfy the exhaustion requirement and does not replace the inmate’s obligation to pursue the Administrative Remedy Program.

Importance of Timeliness. Each correctional system imposes strict deadlines for filing grievances, and those deadlines are often short. In general, most facilities require that a grievance be submitted within approximately 7 to 21 days of the incident, though specific timeframes vary by system. For example, in New York State prisons operated by DOCCS, the Inmate Grievance Program typically requires submission within 21 days of the event. Missing these deadlines can prevent later legal claims, so grievances should be submitted as soon as possible, copies should be kept, and all dates and responses carefully documented.

In limited circumstances, the timeframe may be extended if the inmate suffered a serious injury that made them physically or mentally unable to file within the required period. The U.S. Supreme Court in Ross v. Blake, 578 U.S. 632 (2016), explained that an inmate is required to exhaust only those administrative remedies that are “available.” If the grievance process is effectively unavailable due to medical incapacity, intimidation, or obstruction, a court may excuse noncompliance. However, this determination is highly fact-specific and must be supported by evidence.

Accessing Medical Records

Medical records belong to the patient, even when the patient is incarcerated. Obtaining these records is often one of the most important steps a family can take after a serious injury. Medical documentation can clarify the nature and extent of the injury, the timing of treatment, medications administered, diagnostic testing performed, and any follow-up care that was recommended. In cases involving significant harm, permanent injury, or death, these records may become critical evidence if the injured inmate or family later pursues legal action to recover damages. Early access to medical records can help preserve accurate information before memories fade or documents become more difficult to obtain.

In most situations, the inmate must request their own medical records directly. Correctional facilities and hospitals are bound by federal and state privacy laws, including HIPAA, and generally will not release records to family members without proper authorization.

Facilities and hospitals may release records to a family member only if:

• The inmatesigns a HIPAA-compliant authorization form
• A valid power of attorney specifically authorizes access to medical information
• The requesting individual is the legally appointed personal representative of the estate in the event of death

Where to Request Medical Records. Requests should be directed to the medical services department that maintains the records, not to custody staff.

• In New York City correctional facilities, medical care is provided by NYC Health + Hospitals Correctional Health Services. Medical record requests are typically directed to the Health Information Management Department of NYC Health + Hospitals.
• In New York State DOCCS facilities, records are maintained by the facility Health Services Unit. Requests are generally submitted to the facility Medical Records Office or Health Services Administrator.
• In federal Bureau of Prisons facilities, records are maintained by the institution’s Health Services Department. Requests are usually submitted through the facility’s Health Information Technician or Medical Records Office.
• If the individual was transported to an outside hospital, a separate request must be submitted directly to that hospital’s Health Information Management or Medical Records Department.

Whenever possible, requests should be made in writing and copies retained. Documenting when records were requested and received can be important if questions later arise regarding the adequacy or timing of medical care.

Visitation and Access After an Injury

When an inmate is seriously injured, family members often expect that visitation rules will change. In reality, access depends on where the individual is being treated and the policies of the correctional system. Visitation is considered a privilege within correctional settings, and medical status does not automatically guarantee expanded access. Understanding how visitation works in both facility infirmaries and outside hospitals can help families set realistic expectations.

Access While in a Facility Infirmary. If the injured person is being treated in the correctional facility’s infirmary or medical unit, normal visitation policies typically continue to apply. In many facilities:

• Infirmary patients are not granted special visitation rights solely because of injury.
• Visits may be restricted if the individual is in medical observation, segregation, or under investigation.
• Medical staff generally do not provide updates directly to family members without written authorization.

Some facilities may limit visitation temporarily if the person is in critical condition or under constant medical supervision. In certain cases, especially involving life-threatening injuries, the Warden or Superintendent may authorize special visits. These decisions are discretionary and handled on a case-by-case basis.

If the inmate is in a facility infirmary, visitation does not usually occur inside the infirmary itself. In most systems, including New York City jails, New York State DOCCS facilities, and federal institutions:

• Standard visits still take place in the regular visiting room.
• The inmate is escorted from the infirmary to the visiting area if medically cleared.
• If the inmate is too ill to be moved safely, the visit may be postponed or canceled.

In rare or serious situations, such as a life-threatening condition, the Warden (city or federal) or Superintendent (state facility) may authorize a special bedside visit in the infirmary. This is discretionary and not guaranteed. It typically requires administrative approval and may be limited to immediate family members.

Access While Hospitalized Outside the Facility. If the inmate is transported to an outside hospital, access is governed by both correctional security policies and hospital procedures.

In most cases:

• The individual remains in custody while hospitalized.
• Correction officers remain present.
• The person may be restrained depending on classification and security protocols.
• Hospital staff cannot release medical information without HIPAA authorization.

Visitation at outside hospitals is often more restricted than standard jail or prison visits. Approval may be required from:

• The facility Warden (city facilities)
• The Facility Superintendent (state facilities)
• The Bureau of Prisons Warden (federal facilities)

Even with approval, visits may be limited in duration and number of visitors.

In cases involving life-threatening injuries, facilities sometimes permit limited bedside visitation for immediate family members. However, there is no automatic right to hospital visitation.

What Families Can Do Immediately

When you first learn that your loved one has been injured, it is important to remain calm and begin gathering information. Early documentation can make a significant difference if questions later arise about medical care, internal reporting, or potential legal claims. Even small details may become important over time.

Families should consider taking the following steps:

• Write down the date and time you were notified and who contacted you.
  • Keep detailed notes of what you are told, including descriptions of the injury and any treatment provided.
  • Save all letters, emails, and written communication.
  • Document phone calls, including the date, time, and names or titles of staff members mentioned.
  • Ask whether your loved one was transported to an outside hospital and, if so, which facility.
  • Encourage your loved one to file grievances promptly and to keep copies of any forms submitted.
  • Avoid discussing detailed legal strategy on recorded correctional phone lines, as these calls are typically monitored and recorded.

Maintaining organized records from the beginning can help establish a clear timeline and may be critical if further administrative review or legal action becomes necessary.

Organizations and Agencies That Are Resources for Prisoners Who Have Been Injured.

1. Prisoners’ Rights Project – Legal Aid Society
   Address: 199 Water Street, New York, NY 10038
   Phone: 212-577-3300
   Website: https://legalaidnyc.org
   How they help: Civil rights litigation, use-of-force cases, denial of medical care, failure to protect.
   
2. NYCLU (New York Civil Liberties Union)
   Address: 125 Broad Street, 19th Floor, New York, NY 10004
   Phone: 212-607-3300
   Website: https://www.nyclu.org
   How they help: Civil rights complaints, excessive force, unsafe conditions, medical neglect.
   
3. Prisoners’ Legal Services of New York (PLS)
   Address: 41 State Street, Suite M112, Albany, NY 12207
   Phone: 518-445-6050
   Website: https://www.plsny.org
   How they help: Serious injury, medical care denial, abuse cases (primarily state prisons but provides guidance for NYC jail cases).
   
4. NYC Board of Correction (BOC)
   Address: 1 Centre Street, Room 2213, New York, NY 10007
   Phone: 212-669-7900
   Website: https://www1.nyc.gov/site/boc
   How they help: Oversight of Rikers; accepts complaints about unsafe conditions, neglect, and staff misconduct.
   
5. NYC Department of Correction – Office of Constituent and Grievance Services
   Address: 75-20 Astoria Blvd, East Elmhurst, NY 11370
   Phone: 718-546-3111
   Website: https://www.nyc.gov/doc
   How they help: Safety and medical concerns from families; directs urgent cases to CHS.
   
6. Correctional Health Services (CHS) – Patient Relations
   Address: 125 Worth Street, New York, NY 10013
   Phone: 646-614-0100
   Website: https://www.nychealthandhospitals.org/correctionalhealthservices
   How they help: Medical injury, malpractice, medical neglect, failure to treat, emergencies on Rikers.
   
7. NYS Commission of Correction – Medical Review Board / Citizen’s Policy and Complaint Review Council
   Address: Alfred E. Smith Building, 80 South Swan St, Albany, NY 12210
   Phone: 518-485-2346
   Website: https://scoc.ny.gov
   How they help: Investigates serious injuries, deaths in custody, medical neglect, staff abuse.
   
8. Disability Rights New York (DRNY)
   Address: 25 Chapel Street, Suite 1005, Brooklyn, NY 11201
   Phone: 518-432-7861
   Website: https://www.drny.org
   How they help: Abuse of incarcerated people with disabilities, medical neglect, untreated mental illness, failure to accommodate.
   
9. Urban Justice Center – Mental Health Project
   Address: 40 Rector Street, 9th Floor, New York, NY 10006
   Phone: 646-602-5600
   Website: https://mhp.urbanjustice.org
   How they help: Protects rights of people with mental health conditions who are abused, injured, or denied treatment in custody.
   
10. National Police Accountability Project (NPAP)
    Address: 2022 St. Bernard Ave, Suite 310, New Orleans, LA 70116
    Phone: 504-302-2245
    Website: https://www.nlg-npap.org
    How they help: Supports attorneys and families in cases involving jail abuse, excessive force, and injuries; referral network for civil rights lawyers.
    
11. ACLU National Prison Project
    Address: 915 15th Street NW, Washington, DC 20005
    Phone: 202-548-6608
    Website: https://www.aclu.org/issues/prisoners-rights
    How they help: Litigation and assistance involving systemic abuse, medical neglect, and unsafe conditions.
    
12. Center for Constitutional Rights (CCR)
    Address: 666 Broadway, 7th Floor, New York, NY 10012
    Phone: 212-614-6464
    Website: https://ccrjustice.org
    How they help: Human rights and civil rights litigation including jail violence and unconstitutional conditions.
    
13. NAMI–NYC (National Alliance on Mental Illness – NYC)
    Address: 505 Eighth Avenue, Suite 1103, New York, NY 10018
    Phone: 212-684-3264
    Website: https://www.naminycmetro.org
    How they help: Guidance for families when mentally ill loved ones are abused or neglected in custody.
    
14. 988 Suicide & Crisis Lifeline
    Phone: 988
    Website: https://988lifeline.org
    How they help: Supports family members advocating for emergency mental health care for incarcerated persons.
    
15. NYC Office of the Public Advocate
    Address: 1 Centre Street, 15th Floor, New York, NY 10007
    Phone: 212-669-7250
    Website: https://pubadvocate.nyc.gov
    How they help: Accepts complaints about dangerous or unlawful conditions in NYC jails, lack of medical care, abuse, and systemic failures. Can intervene with NYC agencies.
    
16. New York State Commission of Correction (SCOC) – Citizen’s Policy & Complaint Review Council
    Address: Alfred E. Smith Building, 80 South Swan Street, Albany, NY 12210
    Phone: 518-485-2346
    Website: https://scoc.ny.gov
    How they help: Reviews complaints about serious injuries, unsafe conditions, deaths in custody, staff misconduct, and medical neglect in all NY jails and state prisons.
    
17. New York State Justice Center for the Protection of People With Special Needs
    Address: 161 Delaware Avenue, Delmar, NY 12054
    Phone: 518-549-0200
    24-hour Hotline: 855-373-2122
    Website: https://www.justicecenter.ny.gov
    How they help: Investigates abuse and neglect involving individuals with disabilities or mental health conditions in certain facilities; receives referrals involving inmates with special needs.
    
18. Correctional Association of New York (CANY)
    Address: 123 William Street, 16th Floor, New York, NY 10038
    Phone: 212-254-5700
    Website: https://www.correctionalassociation.org
    How they help: Independent oversight of New York State prisons, investigates conditions, rights violations, health care failures, and abuse. Does not oversee NYC jails but is important for state prison injuries.
    
19. Fortune Society (for families after a death in custody)
    Address: 630 Riverside Drive, New York, NY 10031
    Phone: 212-691-7554
    Website: https://fortunesociety.org
    How they help: They provide reentry support, counseling, case management, housing assistance, and emotional support to families and formerly inmates coping with trauma, including the impact of a death in custody. While they do not investigate deaths, they help families stabilize, access services, and navigate post-incarceration needs.

Resources Specifically for the LGBTQ Community

1. Anti-Violence Project (AVP)
   Address: 116 Nassau Street, 3rd Floor, New York, NY 10038
   Phone: 212-714-1141
   Website: https://avp.org
   How they help: They support LGBTQ+ people who experience violence, including those incarcerated. They respond to reports of harassment, physical assault, sexual violence, and unsafe housing, and they advocate with correctional facilities for protection, safety plans, and oversight.
   
2. Lambda Legal – Help Desk
   Address: 120 Wall Street, 19th Floor, New York, NY 10005
   Phone: 212-809-8585
   Website: https://www.lambdalegal.org/helpdesk
   How they help: They provide legal information and assistance for LGBTQ+ prisoners experiencing discrimination, violence, or denial of gender-affirming medical care. They also litigate major cases involving LGBTQ+ rights in prisons and jails.
   
3. Sylvia Rivera Law Project (SRLP)
   Address: 147 West 24th Street, 5th Floor, New York, NY 10011
   Phone: 212-337-8550
   Website: https://srlp.org
   How they help: They work specifically with transgender, gender-nonconforming, and intersex people in prisons and jails. They advocate for safer housing, access to hormones, prevention of abuse, and protection against staff discrimination.
   
4. Transgender Legal Defense & Education Fund (TLDEF)
   Address: 520 8th Avenue, Suite 2204, New York, NY 10018
   Phone: 646-862-9396
   Website: https://transgenderlegal.org
   How they help: They assist with legal issues involving transgender rights, including prison conditions, gender-affirming care, and safety concerns inside correctional facilities.
   
5. National Center for Transgender Equality – Transgender Prisoner Rights Resources
   Address: 1032 15th Street NW, Washington, DC 20005
   Phone: 202-642-4542
   Website: https://transequality.org
   How they help: They support incarcerated transgender people nationwide by providing advocacy guides, legal information, and intervention for cases involving violence, solitary confinement misuse, or housing discrimination.

New York State Facility-Specific Resources

Adirondack Correctional Facility

1. Facility medical care / DOCCS medical unit
   Address: 196 Ray Brook Road, Ray Brook, NY 12977
   Phone: 518-897-2000 (main line)
   Website: https://doccs.ny.gov/location/adirondack-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports related to injuries.
   
2. Essex County District Attorney’s Office
   Address: 7551 Court Street, Elizabethtown, NY 12932
   Phone: 518-873-3330
   Website: https://www.co.essex.ny.us
   How they help: They review allegations of criminal conduct occurring within the county, including correction officer assaults, failures to act, or incidents causing serious injury inside Adirondack Correctional Facility.
   
3. Crime Victims Assistance Center – Northern New York Region
   Phone: 607-723-3200 (24/7 hotline)
   Website: https://cvac.us
   How they help: They provide crisis support for victims of physical or sexual violence, including those harmed inside correctional facilities. They assist families with resources, counseling, and documentation needed for next steps.
   
4. New York State Office of Victim Services (regional support)
   Address: 80 South Swan Street, 2nd Floor, Albany, NY 12210
   Phone: 800-247-8035
   Website: https://ovs.ny.gov
   How they help: They provide compensation and support services to victims of crime, including inmates who were assaulted or severely injured.

Albion Correctional Facility

1. Facility medical care / DOCCS medical unit
   Address: 3595 State School Road, Albion, NY 14411
   Phone: 585-589-5511 (main line)
   Website: https://doccs.ny.gov/location/albion-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Altona Correctional Facility

1. Facility medical care / DOCCS medical unit
   Address: 555 Devins Road, Altona, NY 12910
   Phone: 518-236-7841 (main line)
   Website: https://doccs.ny.gov/location/altona-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

2. Clinton County District Attorney’s Office
   Address: 137 Margaret Street, Suite 201, Plattsburgh, NY 12901
   Phone: 518-565-4580
   Website: https://www.clintoncountygov.com/da
   How they help: They review allegations of criminal conduct that occur inside facilities within Clinton County, including correction officer assaults, inmate-on-inmate violence, or serious injuries involving potential criminal acts.

3. New York State Office for Victims of Crime – North Country Regional Services
   Phone: 518-457-3370
   Website: https://ovs.ny.gov
   How they help: They help victims of violent crime, including incarcerated people, access compensation such as hospital bills, counseling, or transportation, and assist families seeking support after a serious injury.

Auburn Correctional Facility

1. Facility medical care / DOCCS medical unit
   Address: 135 State Street, Auburn, NY 13021
   Phone: 315-253-8401 (main line)
   Website: https://doccs.ny.gov/location/auburn-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports after an injury occurs.
   
2. Cayuga County District Attorney’s Office
   Address: 95 Genesee Street, 1st Floor, Auburn, NY 13021
   Phone: 315-253-1525
   Website: https://www.cayugacounty.us/149/District-Attorney
   How they help: They review allegations of criminal conduct occurring inside Auburn Correctional Facility, including violent assaults, abuse by staff, and any injury involving potential criminal behavior.
   
3. Victim Assistance Program – Cayuga Counseling Services
   Address: 17 East Genesee Street, Auburn, NY 13021
   Phone: 315-253-9795
   Website: https://www.cayugacounseling.org
   How they help: They offer crisis support for victims of violence, including individuals harmed inside correctional settings. They support families seeking counseling, safety resources, and guidance following a serious injury.

Attica Correctional Facility

1. Facility medical care / DOCCS medical unit
   Address: 639 Exchange Street, Attica, NY 14011-0149
   Phone: 585-591-2000 (main line)
   Website: https://doccs.ny.gov/location/attica-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.
   
2. Wyoming County District Attorney’s Office
   Address: 147 North Main Street, Warsaw, NY 14569
   Phone: 585-786-8855
   Website: https://www.wyomingco.net/149/District-Attorney
   How they help: They review allegations of criminal conduct occurring inside Attica Correctional Facility, including staff assault, inmate-on-inmate violence, or any injury that may constitute a crime.

Bare Hill Correctional Facility

1. Facility medical care / DOCCS medical unit
   Address: 181 Brand Road, Malone, NY 12953
   Phone: 518-483-8411 (main line)
   Website: https://doccs.ny.gov/location/bare-hill-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.
   
2. North Country Crime Victims Assistance Center
   Address: 4 Pearl Street, Malone, NY 12953
   Phone: 518-481-8731
   Website: https://www.ftfi.org (Through the Family Trauma & Healing Initiative)
   How they help: They support victims of violent crime, including incarcerated people, by offering counseling, case support, assistance with reporting options, and help accessing victim compensation services.

Bedford Hills

1. Facility medical care / DOCS medical unit
   Address: 247 Harris Road, Bedford Hills, NY 10507-2400
   Phone: 914-241-3100 (main line)
   How they help: Provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.
   
2. Pace Women’s Justice Center – Victim and Family Support
   Address: 78 North Broadway, White Plains, NY 10603
   Phone: 914-422-4069
   Website: https://www.pace.edu/law/centers-and-institutes/pace-womens-justice-center
   How they help: They provide trauma-informed support for families affected by violence, particularly women impacted by abuse or serious harm in custody. They assist families navigating reporting options and accessing services.

3. Westchester County Office for Women
   Address: 112 East Post Road, 3rd Floor, White Plains, NY 10601
   Phone: 914-995-5972
   Website: https://women.westchestergov.com
   How they help: They support women and families dealing with trauma, violence, or serious injury. They provide referrals to counseling, crisis support, and victim-assistance services.

Cape Vincent Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 36560 County Route 4, Box 739, Cape Vincent, NY 13618
   Phone: 315-654-4100
   Website: https://doccs.ny.gov/location/cape-vincent-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.
   
2. New York State Attorney General – Public Integrity Bureau
   Address: 28 Liberty Street, New York, NY 10005
   Phone: 800-771-7755
   Website: https://ag.ny.gov
   How they help: They review allegations involving abuse of authority or misconduct by public officials, including correctional staff. They can assess whether an injury may involve violations of state law by government employees.

Cayuga Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 2202 State Route 38A, Moravia, NY 13118
   Phone: 315-497-0400
   Website: https://doccs.ny.gov/location/cayuga-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Clinton Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 1156 State Route 374, Dannemora, NY 12929
   Phone: 518-492-2511
   Website: https://doccs.ny.gov/location/clinton-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Collins Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 2981 Route 39, Collins, NY 14034
   Phone: 716-532-4588
   Website: https://doccs.ny.gov/location/collins-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Coxsackie Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 11260 Route 9W, Coxsackie, NY 12051
   Phone: 518-358-7400 (Greene Hub main line)
   Website: https://doccs.ny.gov/location/coxsackie-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Eastern Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 30 Institution Road, Napanoch, NY 12458
   Phone: 845-647-7400
   Website: https://doccs.ny.gov/location/eastern-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Elmira Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 1879 Davis Street, Elmira, NY 14901
   Phone: 607-734-3901
   Website: https://doccs.ny.gov/location/elmira-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Fishkill Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 271 Matteawan Road, Beacon, NY 12508
   Phone: 845-831-4800
   Website: https://doccs.ny.gov/location/fishkill-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Five Points Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 6600 State Route 96, Romulus, NY 14541
   Phone: 607-869-5111
   Website: https://doccs.ny.gov/location/five-points-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Franklin Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 62 Bare Hill Road, P.O. Box 10, Malone, NY 12953
   Phone: 518-483-6040
   Website: https://doccs.ny.gov/location/franklin-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Gouverneur Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 100 Irish Settlement Road, Gouverneur, NY 13642
   Phone: 315-287-7351
   Website: https://doccs.ny.gov/location/gouverneur-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Green Haven Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 594 Route 216, Stormville, NY 12582
   Phone: 845-221-2711
   Website: https://doccs.ny.gov/location/green-haven-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Greene Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 165 Plank Road, Coxsackie, NY 12051
   Phone: 518-731-2741
   Website: https://doccs.ny.gov/location/greene-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Groveland Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 7000 Sonyea Road, Sonyea, NY 14556
   Phone: 585-658-2871
   Website: https://doccs.ny.gov/location/groveland-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Hale Creek Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 2000 County Highway 132, Johnstown, NY 12095
   Phone: 518-736-3888
   Website: https://doccs.ny.gov/location/hale-creek-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Hudson Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 50 East Court Street, Hudson, NY 12534
   Phone: 518-828-4311
   Website: https://doccs.ny.gov/location/hudson-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Lakeview Shock Incarceration Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 6600 Alden Road, Brocton, NY 14716
   Phone: 716-792-7100
   Website: https://doccs.ny.gov/location/lakeview-shock-incarceration-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Marcy Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 9000 Old River Road, Marcy, NY 13403
   Phone: 315-768-1400
   Website: https://doccs.ny.gov/location/marcy-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Mid-State Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 9005 Old River Road, Marcy, NY 13403
   Phone: 315-768-8581
   Website: https://doccs.ny.gov/location/mid-state-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Mohawk Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 6100 School Road, Rome, NY 13440
   Phone: 315-339-5232
   Website: https://doccs.ny.gov/location/mohawk-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Orleans Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 3531 Gaines Basin Road, Albion, NY 14411
   Phone: 585-589-5511
   Website: https://doccs.ny.gov/location/orleans-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Otisville Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 57 Route 1 & 3, Otisville, NY 10963
   Phone: 845-386-1490
   Website: https://doccs.ny.gov/location/otisville-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Queensboro Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 47-04 Van Dam Street, Long Island City, NY 11101
   Phone: 718-361-8920
   Website: https://doccs.ny.gov/location/queensboro-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Rikers Island

1. Correctional Health Services (CHS) – On-Site Medical Unit
   Address: 125 Worth Street, New York, NY 10013 (administrative office)
   Phone: 646-614-0100 (Patient Relations)
   Website: https://www.nychealthandhospitals.org/correctionalhealthservices
   How they help: They provide immediate medical treatment inside Rikers Island facilities and create medical records and incident documentation related to injuries.

Sing Sing

1. Facility medical care / DOCCS medical unit
   Address: 354 Hunter Street, Ossining, NY 10562
   Phone: 914-941-0108 (main line)
   How they help: They provide immediate medical treatment, document injuries, and generate medical records and incident reports following an injury.
   
2. DOCCS Inmate Grievance Program (IGP)
   Address: Same as facility
   Phone: 914-941-0108 (ask for the IGP office)
   How they help: They formally record complaints involving injuries, medical neglect, unsafe conditions, or staff misconduct. Filing a grievance creates an official record inside the DOCCS system.

Taconic Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 250 Harris Road, Bedford Hills, NY 10507
   Phone: 914-241-3010
   Website: https://doccs.ny.gov/location/taconic-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Ulster Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 750 Berme Road, Napanoch, NY 12458
   Phone: 845-647-7400
   Website: https://doccs.ny.gov/location/ulster-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Upstate Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 309 Bare Hill Road, Malone, NY 12953
   Phone: 518-483-7300
   Website: https://doccs.ny.gov/location/upstate-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Wallkill Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 50 McKendrick Road, Wallkill, NY 12589
   Phone: 845-895-2058
   Website: https://doccs.ny.gov/location/wallkill-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Washington Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 72 Lock 11 Lane, Comstock, NY 12821
   Phone: 518-639-4486
   Website: https://doccs.ny.gov/location/washington-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Wende Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 3040 Wende Road, Alden, NY 14004
   Phone: 716-937-4000
   Website: https://doccs.ny.gov/location/wende-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Woodbourne Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 99 Prison Road, Woodbourne, NY 12788
   Phone: 845-434-7730
   Website: https://doccs.ny.gov/location/woodbourne-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.

Wyoming Correctional Facility

1. Facility medical care / DOCS medical unit
   Address: 3203 Dunbar Road, Attica, NY 14011
   Phone: 585-591-1400
   Website: https://doccs.ny.gov/location/wyoming-correctional-facility
   How they help: They provide immediate medical treatment, document injuries, and create medical records and incident reports following an injury.